I can't receive or send email anymore

If your Mailbird decided to stop receiving or sending email all of a sudden, it could be caused by one of this thing.

 

1. A new security software is blocking access to Mailbird

2. You have a new proxy connection

3. You recently changed your password

 4. You have another email client set up as POP3, which takes over your emails before Mailbird

Here's what you can do to solve the issue

If it's caused by number 1 or 2, try to disable your anti virus, or proxy connections, and then try to connect to Mailbird again. If you can receive email again, you need to add an exception for Mailbird in your security software.

If it's caused by number 3, you need to go to Mailbird settings, navigate to the accounts tab, double click on your account and change the password manually.

account_pass.JPG

After that do the same but with your Identities tab

identities_pass.JPG

 

If the issue is still there, please contact our support at support@getmailbird.com so we can troubleshoot the issue further.

 

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