How to Import Account and Email to Mailbird

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Leonardo Santoso
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Here are the steps if you want to import your accounts to Mailbird.

1. First of all click on the Mailbird menu button at the top left, then click Settings and go to the Accounts tab

 

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2. In the accounts tab click on the "Add" button

 

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3. After that click on the Import button

 

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4. Next choose the account that you want to import. Note that if your account is not listed it's usually because the account that you tried to import is not set up as IMAP or POP3, or it can also be because the account is already in Mailbird.

 

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5. Next step, just enter your password, click on continue, and wait until the import process is finished.

 

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6. You can also import accounts and emails to an existing POP3 account. To do this go to step 1 again but instead of clicking the "Add" button, double click on your POP3 account. You will see an image like the one above, click on import messages to continue.

 

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7. Choose the account that you want to import or email that you have saved as .pst, .eml or .msf

 

8. Wait for the import to finish and you will find these emails in the imported folder on your account.

 

I hope this help, If you are having issue with importing, please contact us at support@getmailbird.com. Thank you again for using Mailbird.

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32 Comments

Date Votes
  • 0
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    JJ-Gmail

    I cannot see any apps listed between the "Select ... " message and the Continue button.

    Clicking "Continue" says you have not selected an account, which is a Catch 22 situation!

    I have my accounts set up using the Windows 10 "Mail" app which is a highly deprecated mail app that Microsoft provided.  Win 7 had Live Mail which was a lot better.  Now with windows X, I need to regain some of the features and so I chose Mailbird based on tech publications recommendation.

     

  • 0
    Avatar
    Leonardo Santoso

    Hi JJ

     

    I think I've replied to your email regarding this issue, but in case I was wronf, we do not support import from Windows 10 Mail, we only support import from Thunderbird, Outlook and Windows Live Mail.

  • 0
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    Beth Eldridge

    I am trying to import the pst file but cannot get to the menu you describe by double clicking the email address under accounts.  Shall I delete the email and start over to see the import dialog box?

  • 0
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    Aurelius

    I also am not presented any choices from which to import from. I am using win 10 and outlook 2007. I can manually add single email accounts but it does not list outlook 2007 from which I may select for importation.

  • 0
    Avatar
    Leonardo Santoso

    Hi Guys

     

    If you can't see any "import messages" button like the one in the screenshot, this means you set up your account as IMAP an not POP3. We have not support importing messages to an IMAP account, you need to delete the account and add it again as pop3.

  • 0
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    Thomas Ho (Tom)

    I am trying to import my Exchange account from Outlook 2013 (Office 365), but when I select Exchange, NO accounts appear n the import dialogue although I already read my Exchange account with Outlook

  • 0
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    Leonardo Santoso

    Hi Thomas,

     

    Do not support exchange server yet, we only support IMAP or POP3.

  • 0
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    Paulius Rymeikis

    Can't import a thing from Thunderbird. I'm stuck at step 6. When I press “continue“ to import messages, I get „The thunderbird data folder C:\Users\pauli\AppData\Roaming\Thunderbird\Profiles\hr0a4wug.default\Mail\mail.rymeikis.lt cannot be found“. And Mailbird is right, btw, because my mail is stored not in „hr0a4wug.default“ (there's no such folder on my pc - have no idea where Mailbird gets it), I tried to fool Mailbird by renaming my folder into hr0a4wug.default, but in this case Mailbird won't show me the option of importing messages from an existing account. Important: I'm able to import my mail accounts, but I can't import mail messages!

  • 0
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    Aurelius

    OK, I did the install for the pro version, clicked the install and it installed. All my mail accounts in Outlook 2007 are POP. I still don't get any data nor buttons to allow importing from my outlook program. Aside from having to install ALL my accounts manually, what should I do in MailBird that will get it to import my addresses? I have my outlook installed on C: but the pst files on D. Mailbird should ask me to 'browse' to my pst files it they can't find them under the generic install. I can't find any settings that reflect whether I am installed as POP or IMAP.  What would you suggest (other than doing a reinstall of my outlook program? Thanx

  • 0
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    Mohit Jaisinghani

    Import existing mail account is stuck importing from Windows Live Mail for hours..The account has over 10 gb of data..Tried reinstalling..What to do?

  • 0
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    Dick654

    So, I can't transition from Windows Live Mail which uses either DeltaSync or ActiveSync?

  • 0
    Avatar
    Aurelius

    I just want to add that I can't import anything from Outlook 2007 and all of my accounts are POP accounts. If there is a setting to tell mailbird that I am not using IMAP?

  • 1
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    Dasha Zolotko

    Hello @Aurelius!

    All the accounts should be imported as is, eg if you used POP3 in Outlook, they should be imported as POP3. Did you manage to make it?

  • 0
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    Aurelius

    No. Can't import anything from my outlook 2007. I have the main program installed on C: but the data location is on D:. I can't find a way for me to tell mailbird where my email accounts are listed.

  • 0
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    Leonard Lackey

    I had been using Windows Live Mail until last week and it crashed.  I then started  using the new recommended Microsoft but had many problems because of the missing features on the new Outlook Windows 10 program.  I  did a little research and found Mailbird and installed it.

    It works fine.  No problems.  I have my contact list and everything.

    However, I have  always had a duplicate account on my laptop, which I use when on a trip.  I would like to install the same Mailbird account on my laptop, and I get a message saying the files can't be found.  I KNOW they are already transferred to my desktop computer.

    Can I set up a duplicate file on my laptop to use when I am on the road and load those same files or synchronize  my computers so I can access my email from either computer the way I have done with Windows Live Mail and How can I do this?

  • 0
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    Gergana Vlaykova

    Hello,

    I am trying to import .pst file thus way:
    Settings -> Accounts -> I select existing POP account -> Edit -> Import Messages -> Browse pst file -> Continue
    and I got this error: "Outlook is running. Please close it an try again" I am attaching screenshot.

    But I don't have Outlook on this computer and never had. I only have Thunderbird, but it's off. Do you have any idea what can be the problem? I use Windows 10.

  • 1
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    Russell Wiley

    Slight confusion.  I found Mailbird by google search looking for a 3rd party client that can connect to an Exchange server.  There's 100 for phones, but so few for PC. :(

    I download the free version for now to test it.  Set it up and it was a pain to get it to actually work.  Most, plug your email, plug your exchange server domain and it works, but this said, NOPE, I'm not going to work.

    Okay, manual config. Change settings, configure server, figuring out what encryption was needed was a pain, but before long, there it is.  All my mail coming in from the exchange server.

    Let's compose an email.  Nope, email doesn't want to go.  Can't connect to Exchange server.  It looks like it wants to set it up like POP3/SMTP.  It's not, it's exchange and shouldn't be this difficult.

    Google search for how to set it up with exchange server to find this article here.

    in which it was said:

    -------------------

    Leonardo Santoso April 28, 2016 05:19

    Hi Thomas, 

    Do not support exchange server yet, we only support IMAP or POP3.

    -------------------

    Wait what? May 2017 sites are saying mailbird supports exchange.  Apr 2016 comment says it doesn't, but the article is dated Apr 2017 and I'm sitting over here wondering what is what.

    Does the current version support exchange or not?  I need one that will actually work for longer than a few months.  As it is now I have to reinstall EM Client every 3 months.  It's just a simple mail client and it shouldn't be this difficult to find one that works on PC that isn't Microsoft Outlook.

  • 0
    Avatar
    Edoardo Benussi

    Hi Leonardo,

    I need to import accounts and messages in Mailbird from Windows Live Mail that is installed on another computer. Both computers are in lan joined to the same Windows domain a I'm a domain admin with full permissions.

    How can I do ?

  • 0
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    Faisal Basra

    I Mailbird is a beautiful email client, if it adds "Exchange" account support, then definitely I am gona Pro user. Even on my android phone, many freeware apps support exchange. 

  • 0
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    bj

    I want to import all my folders (years' worth of messages) from Windows Live Mail.

    How do I do this? The 'import account' doesn't seem to do that, it just picked up whatever was in the current inbox on-line.

  • 0
    Avatar
    Dasha Zolotko

    Hey @bj!

    Are you using POP3 or IMAP?

    That'd be the best if you sent us a ticket at support@getmailbird.com

    Thank you!

  • 0
    Avatar
    Belkjab

    Objective: Move from Windows Live Mail on a windows 7 computer to MAILBIRD on a new Windows 10 computer in manner that leaves WLM on old computer in current state. Account being moved is POP. Want MAILBIRD to use IMAP. Windows Live Account has numerous local folders that must be accessible from MAILBIRD. Please give step-by-step instructions. No questions were answered in my support ticket request, so this is my last shot before deciding to go with Thinderbird. Thanks,

  • 0
    Avatar
    Belkjab

    Objective: Move from Windows Live Mail on a windows 7 computer to MAILBIRD on a new Windows 10 computer in manner that leaves WLM on old computer in current state. Account being moved is POP. Want MAILBIRD to use IMAP. Windows Live Account has numerous local folders that must be accessible from MAILBIRD. Please give step-by-step instructions. No questions were answered in my support ticket request, so this is my last shot before deciding to go with Thinderbird. Thanks,

  • 0
    Avatar
    Dasha Zolotko

    Hi, can you please give us your support ticket ID? Thanks!

  • 0
    Avatar
    Belkjab

    Ms. Zolotko, 

    I don't really understand your asking for my support ticket ID. You have it (155046). You are the person whose name appears on the cursory, generic response to my detailed request for help. I would appreciate answers. And it appears that others want answers as well.

    Few people would transition to a new email client if it means leaving decades of local folders behind. Moreover, no feature supporting transfer from WIndows Live Mail to Mailbird is complete unless it transitions ALL mail and contacts.

  • 0
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    Sarrax

    Well, I have exactly the same issue. Thousands of mails stored in local folders in Windows Live Mail that I need to transfer. These mails are not linked to the same email address (ie. I may have in one local folder mails form different accounts).

    I only have Imap accounts (like on WLM) and for the moment, I have to leave with both MailBird and WLM just to get access to my old mails!

    I am discovering MailBird and it is definitively a very great email client... Provided that I can transfer my mail history! 

    Edited by Sarrax
  • 0
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    Elliott Pete

    This update by Mailbird says Mailbird will support MS Exchange by the Q4 2017: https://www.getmailbird.com/mailbird-email-client-updates/

     

    It is now Q1 2018 and Mailbird does not support MS Exchange. Can we get an update on when Mailbird will support Exchange e-mail accounts?

  • 0
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    Dasha Zolotko

    Hi Eliott!

    We already have Exchange support in the test version. If you would like to try it, please write us at support@getmailbird.com (the public version will soon follow too).

     

  • 0
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    Greg Alexander

    I have the same question. It has imported my account, which was unnecessary, plus sent and inbox.

    I need it to import 50-odd folders of old emails. And it doesn't. Does it?

  • 0
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    Dasha Zolotko

    @Greg:

    At this moment you can import your storage files only if you use POP3 account in Mailbird. Unfortunately it's not possible on IMAP.
    To import your storage folders on POP3 account please go to Settings -> Accounts -> double click your POP3 account
    click "import messages" 
    then select "from external source" -> "folders with eml files" and locate these folders on your PC (possible location: your old email client directory).

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