Logo
Submit a request
Sign in
Authentication Failed - Unable to add email account
  1. Mailbird
  2. Troubleshooting
  3. Adding or Importing Account
Avatar
Leonardo Santoso
  • September 02, 2022 08:13
  • Updated

Problems adding an account

If you are experiencing issues adding an account (where the authentication has failed), then this article will explain how you can fix this. Although this problem can sometimes occur, this article aims to provide some simple yet effective ways to resolve problems adding an account to Mailbird.

Below is a screenshot of the kind of message which you will see in these circumstances:

 

Tips & Fixes

Below are some common ways to resolve this problem. We invite you to try each one, since it might be caused by a combination of these problems.

  1. The most common reason for a failed authentication, is an incorrect user-name and password combination. Please ensure that you are typing it in correctly (particularly your password)
  2. Make sure that your antivirus or security software is not blocking Mailbird. We always suggest whitelisting Mailbird in whichever software you use to protect your device, or turning it off entirely whilst using it
  3. If you are using a VPN connection, please try turning off the VPN, and attempt to authenticate yourself again.

Email-specific suggestions

  1. If you are a Gmail user, please make sure that OAuth 2.0 is selected as Authentication setting as Username & Password are no longer supported by Google.
  2. If you are a Yahoo user, then you may need to create a third-party password (after you have tried steps 1-3). To do this, please visit their page here to find out what to do.
  3. If you are an iCloud user, then you may need to create a third-party password (after you have tried steps 1-3). To do this, please visit their page here to find out what to do.
  4.  If you are a Microsoft email account user, you may need to create a dedicated App Password if you do have two-factor authentication enabled (2FA). To create it, please visit this page.
  5. If you are a Personal Zoho user, then you need to use the imap.zoho.com IMAP server - however, if you are a Zoho Business user, you need to use imappro.zoho.com.
    1. Furthermore, if you have 2FA (2 Factor Authentication) enabled then you will need to generate an app-specific password. If you do not have it enabled, then you can simply use your usual password. More information (provided directly by Zoho) can be found by clicking here.
  6. If you are a BT Internet user, occasionally the password might not work even if you have typed it in correctly. The workaround is to change your password for your email account in your webmail (i.e. logging into where you normally go to check your emails), and then try to add your account once again to Mailbird using your new password.

If you still aren't able to successfully connect you email account, then please submit a Support Ticket via the Contact Us form and we will do our very best to help you.

 

CTA.PNG

 

  • Facebook
  • Twitter
  • LinkedIn
Have more questions? Submit a request
Return to top

Related articles

  • Emails fail to send / Sending error/ Emails stay in drafts
  • IMAP support in Mailbird
  • Yahoo - Incorrect username or password
  • Connecting Accounts And Adding Identities In Mailbird
  • Email Tracking in Mailbird

Articles in this section

  • Unable to sign in to Google app in Mailbird
  • Authentication Failed - Unable to add email account
  • AOL / Yahoo possible authentication issue
  • Gmail authorizing issue when adding the account to Mailbird
  • AOL authentication problems
  • Yahoo - Incorrect username or password
  • Error when Trying to Import an Email Account
We strive to make your email experience fly!
facebook twitter instagram linkedin youtube
LEARN MORE
  • Features
  • Pricing
  • Blog
COMPANY
  • About
  • We’re Hiring!
  • Press
  • For Business
  • Mailbird for Mc
  • Testimonials
SUPPORT
  • Help Center
  • License Key Retrieval
  • Become an Alpha tester
  • Unsubscribe from Newsletter
SETUP
  • All IMAP and SMTP settings
  • Gmail.com IMAP SMTP
  • Outlook.com IMAP SMTP
  • Office365 IMAP SMTP
  • Yahoo.com IMAP SMTP
  • Godaddy email IMAP
BEST ALTERNATIVES
  • Best Gmail App
  • Best Alternative to Outlook
  • Best Alternative to Thunderbird
  • Best Alternative to Windows Mail
mailbird logo
© Copyright 2012-2023 Mailbird™ All Rights Reserved.
Terms of ServicePrivacy PolicySitemap
Made with

Mailbird for Mc is coming

Sign up to get early access!

Thank you! we will notify you with updates about Mailbird for Mac

close