Logo
Submit a request
Sign in
  1. Mailbird
  2. Troubleshooting

Troubleshooting

Installation and Licensing Issues

  • Problem installing or setting up
  • Mailbird is installed, but there's no icon in the Start menu and a desktop icon
  • I am unable to install Mailbird
  • Cannot activate license (Cannot connect to server/only show pink colour)

Adding or Importing Account

  • Unable to sign in to Google app in Mailbird
  • I am unable to add my email account in Mailbird/ "Authentication failed" message
  • AOL / Yahoo possible authentication issue
  • Gmail authorizing issue when adding the account to Mailbird
  • AOL authentication problems
  • Cannot connect to Yahoo. Incorrect username or password
See all 7 articles

Issue With Sending and Receving Emails

  • I cannot send/receive emails anymore
  • I can't receive or send email anymore
  • Microsoft 365 SMTP authentication unsuccessful error while sending emails
  • Yahoo/AOL/AT&T/Verizon account is not downloading/syncing messages
  • Cannot send emails / Error sending email / Emails go to drafts
  • Emails fail to send / Sending error/ Emails stay in drafts
See all 14 articles

Display Issues

  • .eml and .msg attachments are not visible in Mailbird
  • Problem with text display: it looks blurry or pixelated
  • Emails are cropped/Cannot See the whole message

General and Misc

  • Mailbird freezes or hangs
  • Database version mismatch error
  • My emails get deleted or marked as read automatically in Mailbird
  • Messages deleted in a Zoho Mail account from another client are not deleted in Mailbird
  • Copy/paste doesn't work or crashes Mailbird with Webroot installed

© Copyright 2012-2020 Mailbird™ All Rights Reserved.

English (US) Deutsch Français (France)