Troubleshooting

Installation and Licensing Issues

• Problem installing or setting up
• Mailbird is installed, but there's no icon in the Start menu and a desktop icon
• I am unable to install Mailbird
• Cannot activate license (Cannot connect to server/only show pink colour)

Adding or Importing Account

• Unable to sign in to Google app in Mailbird
• I am unable to add my email account in Mailbird/ "Authentication failed" message
• AOL / Yahoo possible authentication issue
• Gmail authorizing issue when adding the account to Mailbird
• AOL authentication problems
• Cannot connect to Yahoo. Incorrect username or password

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Issue With Sending and Receving Emails

• I cannot send/receive emails anymore
• I can't receive or send email anymore
• Microsoft 365 SMTP authentication unsuccessful error while sending emails
• Yahoo/AOL/AT&T/Verizon account is not downloading/syncing messages
• Cannot send emails / Error sending email / Emails go to drafts
• Emails fail to send / Sending error/ Emails stay in drafts

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Display Issues

• .eml and .msg attachments are not visible in Mailbird
• Problem with text display: it looks blurry or pixelated
• Emails are cropped/Cannot See the whole message

General and Misc

• Mailbird freezes or hangs
• Database version mismatch error
• My emails get deleted or marked as read automatically in Mailbird
• Messages deleted in a Zoho Mail account from another client are not deleted in Mailbird
• Copy/paste doesn't work or crashes Mailbird with Webroot installed