Problems sending emails

If you are having problems sending emails, you might experience different behaviours. If you can't send emails successfully, one of the following scenarios might occur

• Emails fail to send entirely
• You receive an error message when sending an email
• Emails remain in your Drafts folder

There may also be other ways in which this issue might present itself besides these examples, but in any case we would always suggest these quick and easy fixes listed below before contacting us for assistance.

How to fix

This problem is normally caused by incorrect SMTP server settings, or often also by a firewall or antivirus software blocking access.  Please try taking the following steps to resolve this issue:

• Make sure you can successfully send an email from your web mail.
  • Log into your email from the location you previously used to check your emails (e.g. gmail.com) and check whether or not you can still send emails from there.
    • If you are unable to do this, then this points to a problem with your email provider and you should contact them directly.
    • If on the other hand you are able to send an email successfully, then please carry on reading.

• Try sending an email, with your firewall, antivirus, or proxy (if you are using on) disabled.
  • We always suggest whitelisting Mailbird in whichever security software you make use of

• Test your connection in Mailbird. To do this, please follow the steps below:
  • Click on the Mailbird menu in the top left-hand corner of Mailbird (i.e the three horizontal lines)
  • Then click on Settings and in the next menu click on Identities
  • Then double-click on the email account which is causing you this problem and then on Test Connection.
  • This will then display an error message which should point to the root cause of the issue.

• Make sure that your Outgoing server settings are correct.
  • First, google (your email provider) + SMTP server settings (e.g. Yahoo SMTP server settings)
  • Then go to the Identities tab (see the second bullet-point to find out how to reach it) and compare the recommended settings you found on Google with those you have at the moment.
  • If they don't match, then simply edit the settings to match the ones which you found on Google.

If none of these steps work, then please reach out to us via our Contact Form, and include a copy of your log file for us to examine (to find out how to retrieve your log file, please refer to this article).