🗂️ Why Log Files Are Important

This article explains how to obtain a copy of your Mailbird log file, a key resource which our support team uses to help diagnose and resolve issues. The log file contains a detailed history of Mailbird’s activity on your computer, including any errors that may have occurred during use.

Rest assured: The log file does not include sensitive information such as passwords or the contents of your emails.

We’ll cover two scenarios:

• Retrieving your log file when you can open and run Mailbird.

• Retrieving your log file when you cannot access Mailbird.

✅ How to Retrieve the Log File When Mailbird Is Running

If you’re able to start Mailbird, follow these steps:

1. Open Mailbird.

2. Hold down CTRL + SHIFT and click on the Mailbird menu (top-left corner).

3. A hidden option called Open Data Directory will now appear. Click on it.

4. Windows Explorer will open a folder on your computer.

5. Locate the file named Log.log inside this folder.

6. Make a copy of the file and attach it to your reply when contacting our support team.

❌ How to Retrieve the Log File When Mailbird Won’t Start

If you are unable to open Mailbird, you can still access the log file manually:

1. Open Windows Explorer.

2. Head to this folder: C:\Users\(YourUserName)\AppData\Local\Mailbird\

   1. Replace (YourUserName) with your actual Windows username (e.g., JohnDoe).

3. Locate the file named Log.log.

4. Make a copy of this file and attach it to your reply when reaching out to our team.

💡 Tip: Windows may hide some of the folders in this path by default. In order to view them, make sure that you enable Hidden items (as seen here).

🙋 Still Need Help?

We hope this guide helped you retrieve your log file successfully. If you have any trouble or need further support, don’t hesitate to reach out to our Customer Happiness Team by clicking here. We're always happy to assist.