🔄 Using Microsoft Exchange Autodiscover with Mailbird

⚠️ PLEASE NOTE: This article does not apply to Office365 setups.

Autodiscover is a service provided by Microsoft Exchange that allows email clients (such as Mailbird) to automatically configure email settings using only your email address.

For Mailbird to use the Autodiscover service, it must be active and accessible over your network. There are two ways to check or configure this:

• Using PowerShell (recommended for system administrators)

• Using Outlook

🖥️ Using PowerShell

You can test the Autodiscover service via PowerShell using Test-OutlookWebServices cmdlet. This tool is included with your Exchange server installation and can be found in:

⚠️ Replace v14with your actual Exchange version.

Then, run the following command:

• Enter a valid email address and password when prompted.

• Ensure all results display Success.

• Any failure may indicate a misconfiguration in your Exchange server.

For more information, we suggest referring to the official Microsoft documentation here regarding Test-OutlookWebServices.

💼 Using Outlook

You can also test Autodiscover from within Outlook:

1. Hold down CTRL and right-click the Outlook icon in your system tray.

2. Click Test Email AutoConfiguration….

3. In the new window:

   • Enter valid email credentials.

   • Ensure only "Use Autodiscover" is checked.

   • Click Test.

4. Go to the Log tab and look for a line stating:

   • "Autodiscover to [...] Succeeded"

If this line is missing, the Autodiscover service is likely misconfigured.

🌐 Verifying DNS Configuration

To allow email clients to discover your Autodiscover service correctly, your domain’s DNS must include a special SRV record.

Here’s how it should be set up:

• Type: SRV

• Name: _autodiscover._tcp.@

• Value: 0 0 443 autodiscover.example.com
  (Replace autodiscover.example.com with your actual subdomain and domain.)

⚠️ Note: DNS changes may take a few hours to propagate. Be sure to allow enough time before retesting Autodiscover.

🛠️ Setting Up Your Exchange Account in Mailbird

If Autodiscover doesn't work or you prefer not to expose it publicly, you can manually configure your Exchange account in Mailbird.

You’ll need the Exchange Web Services (EWS) URL, which typically looks like this:

⚠️ URLs ending in /Microsoft-Server-ActiveSync, /OWA, or /EAS are not supported.

To manually enter the EWS URL:

1. Add your account in Mailbird as usual.

2. When you reach the “Settings found” window, click “Edit server settings”.

3. Enter the correct EWS URL in the “Server URL” field.

Make sure the domain matches the correct structure and service.

🆘 Need More Help?

We hope this guide was helpful! If you need further assistance or guidance, don’t hesitate to contact our support team.