🔄 How to Manage or Cancel Your Mailbird Subscription

If you'd like to cancel your Mailbird subscription, manage your subscription and license details, or update your payment method, this article will guide you through the process. In just a few steps, you'll be able to carry out any of these actions.

Here's what you need to do:

1. 📧 Locate Your Subscription Link

   • Find the confirmation emails you received after your purchase.

   • Search for a URL which looks like the one listed below: https://sites.fastspring.com/mailbird/order/s/XXXXXXXX

   • If you can’t find the email, you can copy and paste the sample link above into your browser without the XXXXXXXXpart.

     • After you paste the link into your browser, do not press Enter yet.

2.  🔎 Retrieve Your Order ID

   • Find your order ID which should be included in the confirmation emails.

   • The subscription ID will begin with MAI (for example: MAI123456789) as shown below.

3. ✏️ Edit the URL

   • Replace the XXXXXXXXpart in the URL with your subscription ID (which begins with MAI).

   • Your URL should now look like the one in the image below.

4. 🌐 Access Subscription Settings

   • Once you've edited your URL, hit Enter.

   • You’ll be taken to a FastSpring page where you can:

     1. Manage your subscription

     2. Cancel your subscription

     3. Update your payment method

❓ Need More Help?

If you have any questions or run into issues, don’t hesitate to reach out to our Customer Happiness Team. Click here to contact us.