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Why am I being charged for Lifetime Updates?

  1. Mailbird
  2. FAQ
  3. Most Common FAQs
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Oliver Jackson
  • November 19, 2025 16:34
  • Updated

🔄 What Are Lifetime Updates?

Lifetime Updates is an optional add-on available only with our Pay Once plans. It ensures that your version of Mailbird continues to receive all new features, improvements, and major updates (e.g. Mailbird 4.0, 5.0, etc) after your initial purchase.

If you included our Lifetime Updates add-on when you bought Mailbird, you were either charged a one-time fee or a small annual amount. This will depend on when your license was purchased, since we recently updated the payment model for this add-on.

⚠️ Note: If you are paying annually for the Lifetime Update add-on, it’s important to keep your yearly payments active to continue receiving all future features, improvements, and major updates (such as Mailbird 4.0, 5.0, etc). If the renewal payment fails or the yearly fee for the add-on is cancelled, your version of Mailbird will stop receiving any new features and updates (including major version updates), and it will remain on the last version available at the time of the failed renewal payment.

📅 Who Needs Lifetime Updates?

This add-on is only relevant for customers who purchased a Pay Once plan, so if you’re on a Yearly subscription, you do not need Lifetime Updates. Your subscription already includes all future updates by default.

⚠️ Note: The only other difference between our Pay Once plans and our Yearly plans is the payment structure. Yearly plans require an annual renewal payment (which is why they have a lower upfront cost), while Pay Once plans involve a single one-time payment. 

🚫 What Happens If I Don’t Purchase Lifetime Updates?

If you choose not to include our Lifetime Updates add-on in your purchase:

  • Your Mailbird Pay Once license will remain fully functional, but it will not receive any future new features, improvements, or major updates (such as Mailbird 4.0, 5.0, etc.) after your purchase.

  • You will still receive critical core fixes, even without the add-on, to ensure your Mailbird remains stable and secure.

🛒 How to Purchase Lifetime Updates

Adding Lifetime Updates is simple:

  1. When purchasing a Pay Once plan, look for the toggle under the plan selection.

  2. If you want Lifetime Updates, leave the toggle enabled.

  3. If you prefer not to include it, click the toggle to disable it before completing your purchase.

We highly recommend including this add-on to ensure you continue receiving exciting new features from our roadmap.

⏳ Can I Add Lifetime Updates Later?

Yes! If you decide to skip Lifetime Updates during your initial purchase, you can always add it later through our Upgrade process. Click here to request a quote and include Lifetime Updates at any time.

💬 Need More Help?

We hope this article answered your questions! If you need more information or personalized support, don’t hesitate to contact our Customer Happiness Team by clicking here. We’re always happy to help.

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