In this article we will examine one of our add-on products, called Lifetime Updates, specifically looking at what it does, its benefits, and why you may have been billed for it recently.
Please note that Lifetime Updates is only applicable when purchasing one of our Pay Once plans, which means that customers who purchase one of our Yearly subscription plans will never need to purchase this add-on product in order to stay up to date with Mailbird.
What are Lifetime Updates?
Lifetime Updates ensures that your Mailbird remains up to date with the latest new features, improvements or fixes. If you have opted to include Lifetime Updates in your subscription when you originally purchased Mailbird, you will be charged a small amount every year.
What happens if I do not purchase Lifetime Updates?
If you do not include Lifetime Updates in your subscription, then your Mailbird will not receive any subsequent new features, improvements or refinements beyond the version of Mailbird which you have purchased. However, it's important to note that any core fixes which may be required following a critical issue will be applied to your Mailbird even if you do not have the Lifetime Updates add-on.
How can I purchase Lifetime Updates?
It's very simple to include Lifetime Updates in your purchase - as you are about to complete your purchase, you will find a toggle button under each Pay Once plan. If you do not want the Lifetime Update, simply click on the toggle, and it will not be included in your order, but we very strongly suggest that you include it in order to miss out on all the new features we have planned on our roadmap.
Can I purchase Lifetime Updates at a later stage?
Unfortunately this is not possible - we cannot process a request to purchase an add-on product at a later stage. If you change your mind after you have already purchased a Mailbird Pay Once plan without Lifetime Updates, you will need to buy a new subscription which includes the add-on.
Hopefully this article has provided you with the information that you required, but if you need any further guidance or assistance don't hesitate to contact a member of our Customer Happiness Team by clicking here.