📥 Duplicate Emails in the Inbox
If you're seeing the same email appear twice in your inbox, it's most likely due to the Unified Inbox feature being enabled.
When the Unified Inbox is turned on, Mailbird displays emails from all connected accounts in one combined view.
If the same email was sent to two or more of your connected email addresses, it will appear in:
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Each individual inbox.
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The Unified Inbox — once for each account it was sent to.
This can make it seem like the email is duplicated, but rest assured, Mailbird is simply showing the message from each account separately. The app does not merge or duplicate emails.
🛠️ How to Stop Emails from Appearing Twice
To prevent this from happening, you can disable the Unified Inbox feature. Once disabled, you’ll only see emails within their respective account inboxes, rather than in a combined/unified view. Click here to find out how to do this.
🆘Still Need Help?
If you're unsure about how to proceed or continue to experience issues, our Customer Happiness Team is here for you. Just click here to reach out to us.