In this article, we will explain what SPF and DKIM records are, and why occasionally some customers might experience problems sending emails, which are ultimately related directly to these two authentication methods.
SPF, DKIM (and DMARC) are different authentication methods which help prevent spam and 'spoofing' (i.e. the ability to send emails with forged email addresses). In order to send emails successfully, you may be required to set these up beforehand.
What actions to take
In order to set up each of these authentication methods, you should always refer to any documentation provided by your email provider on this subject. If you are unable to find or fully understand your email provider's documentation, then you should contact them directly to seek further assistance. Each provider will have its own process to configure SPF and DKIM records, so it's important that you follow it accurately.
Below we will provide some basic information and guidance on how you can resolve this issue if you have a Gmail account, but if you encounter any challenges with the process, then we strongly recommend that you contact Gmail directly.
Hopefully we have been able to put you on the right path to configure your SPF and DKIM records, but should you require any further information, please don't hesitate to contact our Customer Happiness Team by clicking here.