When setting up an identity to send from a Google Workspace domain alias (formerly Google Apps / Google Suite), you may find that the messages you send either still appear to be from your primary Google Workspace account, or as sent 'via' it.

To fix this, please follow the steps below to make sure that everything is set up correctly on Google's side:

• First, please follow this guide to ensure that everything is set up correctly on Google's end.
• Next, you will need to create an App Password in Google, and use it as your password in Mailbird - you can refer to this article by Google for guidance on the process.
• In Mailbird, the identity should be created with the alias address in the email field, set to send through Google's SMTP server, and the credentials should be set to your main Google Workspace email and the App Password which you created previously.

Hopefully you have found this article useful, but if you still require assistance, please do not hesitate to contact our Customer Happiness Team by clicking here.