In this article, we will explain why an email disappears from your inbox after you have replied to it. The issue of emails disappearing can be very alarming, but in reality, it's very simple to resolve. So keep reading in order to find out how to stop emails from vanishing inside your inbox.

Mailbird has a feature called 'Send + Archive': this results in an email being archived after you have replied to it. This can cause you to believe that it has somehow disappeared from your inbox.

To deactivate this feature, simply follow the steps listed below:

• Click on the Mailbird Menu in the top left corner (i.e. the three horizontal lines).
• Now click on Settings.
• Then click on the Composing tab.
• Uncheck the option called 'Show Send & Archive button'.

If you still experience this problem after you have unchecked this option, please contact us and a member of our Customer Happiness Team will do their best to get to the bottom of the issue.