🖼️ What Does This Setting Do?

If you previously chose Always display images from for a specific sender in Mailbird, the app will automatically load remote images from that email address in future messages.

If you want to undo that setting for one sender, you can do it manually through Mailbird’s Debug Window.

👤 Disable It for One Sender

To remove the Always display images from setting for a specific email address, please follow these steps:

1. In Mailbird, hold down CTRL + SHIFT on your keyboard while clicking the top-left Menu button (the three-line icon), then select Open Debug Window.
2. Open the Query Database section.
3. Copy and paste the following query into the text box:

UPDATE Contacts
SET IsWhiteListedForImages = 'false'
WHERE email='example@getmailbird.com'

Replace example@getmailbird.com with the email address for which you want to disable automatic image loading, then click Execute.

🌍 Disable It for All Senders

If you want to remove the Always display images from setting for all email addresses, use this query instead:

UPDATE Contacts
SET IsWhiteListedForImages = 0

⚠️ Important Before You Run the Query

Please make sure you enter the email address correctly before running the first query. If the address is wrong, the change may not affect the sender you intended.

If you are unsure, start with the single-sender query rather than the global one.

💬 Need More Help?

If you run into any issues while following the steps above, please contact our Customer Happiness Team here and we’ll be happy to help.