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How to prevent Windows 10 Defender from blocking Mailbird

  1. Mailbird
  2. Troubleshooting
  3. Issues Sending or Receiving Emails
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Oliver Jackson
  • June 13, 2025 16:57
  • Updated

🔧 Troubleshooting Mailbird Email Issues on Windows 10

If you're experiencing issues with sending, receiving, or syncing emails in Mailbird, it might be due to the Windows 10 Firewall blocking its connection to email servers.

This article provides a step-by-step guide to help you allow Mailbird through the Windows 10 Firewall, complete with screenshots to make the process easy to follow.

🛡️ Allowing Mailbird Through the Windows 10 Firewall

Follow these steps to ensure that your Windows 10 Firewall does not block Mailbird:

  1. Click on the Windows icon in the bottom-left of your screen, then select Settings.Allowing Mailbird Through the Windows 10 Firewall
  2. Click on Update & Security.02_Update_Security.png
  3. In the left-hand menu, click Windows Security.
  4. On the right-hand side, click Firewall & network protection.04_Firewall_Network_Protection.png
  5. Scroll down and click Allow an app through the firewall.05_Allow_App.png
  6. In the new window that appears, click the Change settings button.06_Change_settings.png
  7. Click Allow another app….07_Allow_another_app.png
  8. In the window that appears, click the Browse… button.08_Add_an_app_-_Copy.png
  9. Navigate to Mailbird’s installation folder:
    • By default, this is located at: C:\Program Files\Mailbird
    • Select the Mailbird.exe file (or simply "Mailbird" with a white envelope icon), then click Open.
  10. Click Add to confirm your selection.10_Highlight_Maillbird_click_Add.png

✅ You're All Set!

Mailbird should now be listed among the allowed applications, and your Windows 10 Firewall will no longer interfere with its operation.

🆘 Still Experiencing Issues?

If problems with sending, receiving, or syncing emails persist, please return to this article for additional troubleshooting steps or contact our support team for further assistance.

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