Email Tracking

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11 comments

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    Ian Davidson

    So how do I block read receipts for incoming mail in Mailbird? This is a standard feature in every recent email client I've used... Also cannot believe you guys have implemented this "feature" in today's privacy-conscious world. Under recent European & US laws I'd have thought recipients would have to either opt in or agree to have their read tracked, otherwise this would be a breach.

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    Máxima Indemnización

    Muchas gracias, lo quería de hace tiempo.

    1
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    Leonardo Santoso

    @Ian, as the article said

    "You can control being tracked by not displaying remote images. In Mailbird, remote images are disabled by default. More details about remote images are listed in our Knowledge Base article"

    So you do not have to do anything it's disabled by default in Mailbird. Also, this doesn't mean that your email can suddenly be tracked. Even before we implement this feature your email can be tracked by any other email client that has this feature. Now that we have released email tracking, you can do the tracking :).

    Oh also, email tracking is legal under US law and GDPR, that also depends on what was collected though (https://mailtrack.io/hc/en-us/articles/360005927298-Is-email-tracking-legal-under-GDPR-), Mailbird only collect who and when the email is opened

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    Pis Isler

    @Ian, in fact your comment virtually reveals that "today's privacy-conscious world" you mentioned is not conscious at all. "Read-tracking" is already present for other clients and it is not even  feature; every single person can do this on his/her own without a mail client's "feature". So as well, it doesn't depend on Mailbird's feature. That means your mails were already being tracked regardless of the mail client you are using and regardless if Mailbird had this feature or not. You can not simply control what other people are sending to you in their mails, can you?

    I guess you are irritated by the word "tracking". As already told in the article, this is not a "tracking" actually. Not a single personal information is exposed. This is only "read-tracking" informing the other party that you opened the mail they sent. And as Leonardo stated, even that option is already disabled by default and you don't have to use it. Additionally, it is already pretty-much-strict GDPR complaint.

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    Leonardo Santoso

    Yes, Pis Isler is correct this is actually a read receipt rather than tracking. But since tracking is more widely known and use that's what we decided to name it. Rest assured though no personal information or anything private will be tracked, collected, or shared.

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    Stephen Wiley

    I was using the new email receipts tracking all day yesterday just fine with no issues and happy with the performance, but now, ever since this morning, I seem to keep experiencing constant crashes with Mailbird Alpha that seems to occur spontaneously within 5 minutes of starting the program, and I think the problem is related to the new email tracking feature. Here are the log details I'm presented with during one of the crash notices I get every crash:

     

    System.Threading.Tasks.TaskCanceledException: A task was canceled.
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Mailbird.ReadReceipts.Client.ReadReceiptsClient.<Request>d__20`1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Mailbird.ReadReceipts.Client.ReadReceiptsClient.<GetOpenTrackingStatus>d__17.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Mailbird.Business.ReadReceipts.ReadReceiptsStatusService.<GetServiceStatusUpdate>d__19.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Mailbird.Business.ReadReceipts.ReadReceiptsStatusService.<ProcessStandardContacts>d__15.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Mailbird.Business.ReadReceipts.ReadReceiptsStatusService.<TimerOnElapsed>d__13.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()

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    Martin

    I don't have this feature. I using version 2.8.14.0

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    Tsavkko

    Was using it until yesterday, today, everytime I try to send a mail using the feature, I get an error message.

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    Leonardo Santoso

    Hi everyone! So great to see all your comments here. One favor is to please contact support@getmailbird.com if you have any issues, questions, feedback etc. That way we can be sure all your important requests are handled through the same channel and by our dedicated team via support@getmailbird.com

    You guys rock! Thanks for choosing Mailbird - and stay tuned as we continue to stay committed and dedicated to delivering the BEST email experience for you :D

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    Anthony Ball

    I love this new feature...

    Now add affiliates, so I can tell others about it! :)

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    Mailbird Support

    Hi Anthony! This week we are launching a referral program for Mailbird through which you can share Mailbird with anyone you want :D

    Keep an eye out for it on our social channels, in app notifications and email communications and updates :D

    Thanks for choosing Mailbird Anthony!! 

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