✉️ Introduction to Email Tracking in Mailbird

One of Mailbird’s most powerful productivity tools is the Email Tracking feature. Before we dive into how it works, here are some key things to know:

• The number of emails you can track each month depends on your Mailbird license:

  • Mailbird Free: ❌ Does not include Email Tracking.

  • Mailbird Standard: ✅ Up to 5 tracked emails per month.

  • Mailbird Premium: ✅ Unlimited tracked emails per month.

• Tracking may not always be possible:

  • If a recipient disables remote images in their email client, email tracking won’t work.

  • If a recipient uses Apple Mail with Privacy Protection, Mailbird may show a false positive (i.e., the email is marked as opened when it hasn’t been).

  • Emails sent via a Microsoft Exchange account to multiple recipients may show as ‘unknown’ due to limitations in Exchange accounts.

• Only you have access to your tracking data:

  • Your tracked emails are not visible to anyone but you.

  • Mailbird does not store or share any email content or recipient data.

  • The only information tracked is:

    • Who opened the email.

    • When it was opened.

🛠️ How to Use Email Tracking

To enable Email Tracking when composing an email, simply click on the “Email Tracking” button located next to the Send button (as shown below).

To enable Email Tracking by default:

1. Open the Mailbird Menu (☰ in the top left corner).

2. Go to Settings > Composing.

3. Check the box for “Enable Email Tracking by Default”.

🔍 Email Tracking Status & Notifications

Once you send an email with tracking enabled, you can check its status in four areas:

🗂️ 1. Email List

Hover your mouse over a sent email in the Email List. This gives you a quick overview of:

• How many recipients have opened the email.

• How many have not.

👁️ 2. Preview Window

For more detailed tracking information:

• Click the tracking icon in the Email List.

• A pop-up window will display:

  • Number of recipients.

  • Names of recipients.

  • Timestamps for when the email was opened.

🔔 3. Email Tracking Notification Center

Located in the top right corner of Mailbird, the Notification Center shows a list of recently tracked emails. Clicking on any notification will:

• Open the corresponding email.

• Show you the tracking details.

📥 4. Email Tracking Tray Notification

You’ll also receive tray notifications for tracked emails, as shown in the image below.

If you prefer not to receive these, you can disable these notifications very easily:

1. Click the Mailbird Menu (☰).

2. Go to Settings > General.

3. Uncheck the option to disable tray notifications for Email Tracking.

⚠️ Email Tracking Limitation

When sending an email via a Microsoft Exchange account to multiple recipients, Mailbird will not be able to identify who opened the email. Instead, the tracking will show as 'unknown'. This is beyond our control, as it is due to a limitation within the architecture of Exchange email accounts.

✅ Summary

Email Tracking in Mailbird gives you reliable visibility into your sent emails, helping you know when and by whom your messages were opened. And remember: only you have visibility of this information.

🤝 Need More Help?

Still have questions? Reach out to our Customer Happiness Team via our Contact Form. We're always here to help.