In this article, we will take you through how you can get the most of out of our WhatsApp integration, in order to communicate with your contacts seamlessly and directly from Mailbird.

We are thrilled to offer an integration for WhatsApp, since it has been one of the most popular feature requests we ever received. Our WhatsApp integration offers a refined and fine-tuned user interface, along with some additional features.

How to enable WhatsApp in Mailbird?

First, it's important to note that our WhatsApp integrations is only available on our Standard and on our Premium plans. To view a list of which apps are included in each plan, simply click here.

To enable WhatsApp in Mailbird, please navigate to the bottom left corner and click on Apps (i.e. the nine dots which form a square). Then, make sure that WhatsApp has been selected from the list of apps present in that menu (as shown below).

How to use WhatsApp in Mailbird?

WhatsApp can be displayed in two different ways inside Mailbird.

• If you would like to see it in an almost full-screen window, click on the WhatsApp icon down the lefthand side of Mailbird.
• For customers who prefer to see their emails and their WhatsApp messages at the same time, simply click on the sidebar icon (as shown below), in order to activated this useful feature.
  • Please note that you can change the width of the sidebar column to your liking, making it wider or narrower by dragging left or right.

What's new in our enhanced WhatsApp integration?

The newest features that we have introduced are:

• The ability to play videos or animated gifs.
• The ability to easily drag and drop documents or images between emails and WhatsApp chats.

Hopefully you have found this article useful, but if you still require assistance, please do not hesitate to contact our Customer Happiness Team by clicking here.