In this article we will discuss what remote images are, how they work, and what options you have at your disposal to control them.
Remote images are parts of an email which are not included in the email itself, but instead are downloaded from the internet whenever you view an email. Some people like to be extra cautious with their inbox, and choose to not automatically download remote images included in their emails, which can (for example) be a way for senders to track whether or not someone has opened a recent email.
If you would like Mailbird to automatically display remote images in your emails, you can update the relevant setting for this by following the steps outlined below:
- Click on the Mailbird menu in the top left section of Mailbird (i.e. the three horizontal lines).
- Then click on Settings.
- Now select the Appearance tab.
- Here you can check or un-check the Always show remote images box under the Messages header.
If you decide to leave this option un-checked, you will be able to choose whether or not to display Remote Images on each individual email every time you receive one - it will therefore be on a case-by-case basis, and you can choose to either 'Display once' or 'Always display from [insert contact]', as shown in the image below.
Hopefully you have found this article useful, but if you require any further guidance or information, please don't hesitate to contact our Customer Happiness Team by clicking here - we will always be delighted to answer any other questions you might still have.