If you're experiencing problems connecting one of your Gmail email accounts, then this article will explain what you need to do in order to make sure that you have enabled the IMAP email protocol. To find out more about what IMAP is, we suggest also taking a look at our other article called IMAP Support in Mailbird.
Activating IMAP in Gmail
Below are the steps you need to follow in order to enable IMAP in your Gmail account.
- Once you have logged into Gmail, click on the gear icon in the top right-hand part of the screen, and the click on Settings from the list of options which appears.
- In the Settings menu, click on the Forwarding and POP/IMAP tab at the top.
- Lastly, make sure that Enable IMAP is selected, as shown in the image below.
Make system labels visible through IMAP
Mailbird uses the Gmail system labels for various operations in order to provide a more seamless experience. It therefore requires you to select Shown in IMAP for all labels (except for Chats), as shown below.
To enable these labels, simply follow the steps below:
- Once you have logged into Gmail, click on the gear icon in the top right-hand part of the screen, and the click on Settings from the list of options which appears.
- Click on the Labels tab at the top.
- Here, make sure that each checkbox next to Show in IMAP has a checkmark for all required system labels as shown in the screenshot above.
Hopefully this article has provided you with the necessary information that you required, but if you require further assistance, then please reach out to us via our Contact Form so that a member of our team can do their very best to help you.